Legal / Using This Site
Terms & Conditions
The terms that apply when you use this website, and how enquiries, pricing information and bookings are handled.
Scope
What these terms cover
These terms govern your use of the website informaticacancelada.com and explain how enquiries sent through it are handled. They also summarise the commercial approach published on this website, so that you know what to expect before any work is agreed.
Who provides this website
Service provider
Legal status
NIF/NIE
EU VAT / ROI
Address
Cancelada
29688 Estepona
Málaga
Spain
Phone
Website
They do not replace a contract for technical work: where you ask Informática Cancelada to carry out a job, the scope, the price and any other conditions for that job are agreed with you separately, directly, before the work begins.
The Privacy Policy and the Cookie Policy form part of the information that applies to your use of this website.
Using this website
You may browse this website and use its content for your own personal or internal business purposes. You must not:
- use the website for any unlawful purpose or in a way that infringes the rights of others;
- attempt to gain unauthorised access to any system, account or data connected with the website;
- interfere with the operation or security of the website, including by introducing malware or overwhelming it with requests;
- copy, republish or commercially exploit the content of the website without permission, as described in the Legal Notice;
- send false or misleading information through the contact forms.
The website is provided as it is. We work to keep it available and correct, but we do not guarantee uninterrupted or error-free access; maintenance or technical problems may make it temporarily unavailable.
Information, Not Offers
Service information and pricing
The descriptions of services, the areas covered and the prices published on this website — including on the pricing page and the services page — are general information. They are not a binding offer for any particular job.
All prices shown exclude VAT; VAT is added at the applicable rate. Published “from” prices cover the standard scope described for that service. Parts, hardware, software licences and third-party services are separate from labour unless explicitly stated otherwise.
Prices and information may be updated over time. The price relevant to your case is the one explained and agreed with you before any work starts — never a surprise afterwards.
Enquiries and agreements
Sending an enquiry
Filling in a form on this website, emailing or calling only starts a conversation. It does not create a contract and does not commit you to anything. We reply with the most sensible next step, and no paid work begins before that has been discussed with you.
When a job is agreed
A service is confirmed once the scope, the approach and the price (or the basis of the price) have been agreed with you directly. For project work, the scope, deliverables and price are agreed before work begins, and work outside the agreed scope is quoted separately.
Additional work
A booked service covers the reported problem. If other problems are found, or if the job takes longer than the booked time, the extra work and its cost are explained and agreed with you before the paid additional work continues.
Commercial Basics
Payment, scheduling and cancellation
Online payment
Prices
Before work starts
Additional work
Payment
This website does not process payments or store payment details. The payment arrangements for a job — when payment is due and which methods are accepted — are confirmed with you directly before or when the work is carried out.
Scheduling, cancellation and rescheduling
No fixed cancellation or rescheduling charges are published on this website. When a visit or a project is scheduled, any arrangements for changing or cancelling it are confirmed with you directly at that time.
Warranties and guarantees
Any warranty or guarantee that applies to specific work — for example, a guarantee on a repair — is explained and confirmed with you before that work starts. Nothing on this website promises a guarantee that has not been agreed with you.
Nothing in these terms excludes or limits any warranty, right or remedy that cannot be excluded or limited under the law that applies to you, including mandatory consumer rights.
Responsibility
Liability
We provide the website and, where agreed, our technical services with reasonable care and skill. Nothing in these terms excludes or limits our responsibility for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.
Subject to the above, we are not liable for losses that were not reasonably foreseeable, or for losses arising from decisions taken solely on the basis of the general information published on this website rather than an assessment of your specific situation.
The website is provided for information; any responsibility for a particular job is covered by the agreement reached with you for that job.
Intellectual property
The content of this website — its design, text, images and brand assets — belongs to Informática Cancelada or is used with permission. The rules for viewing, printing and reusing it are set out in the Legal Notice.
Intellectual property in work produced for you as part of a specific job is handled as agreed for that job before the work starts.
Your Information
Privacy and cookies
Personal data you send through this website is handled as described in the Privacy Policy, including what is collected, why, how long it is kept and how to exercise your rights.
Cookies and similar technologies used by this website, and how to accept, reject or change your choice, are described in the Cookie Policy.
Changes to these terms
These terms may be updated when the website or the way it works changes, or when applicable rules change. The version in force is always the one published on this page, and the date at the top shows when it was last updated.
Terms agreed with you for a specific job are not changed retroactively by updates to this page.
Contact
Governing law and disputes
These terms are governed by Spanish law, because the service is based in Spain. Where you are acting as a consumer, you keep the mandatory rights granted to you by the consumer protection legislation that applies to you, including any rights you have to bring proceedings where you live.
If something is not right, please contact us first at contacto@informaticacancelada.com or +34 617 171 582 — most issues are solved quickly when they are raised directly.