Pricing / Clear & Transparent
Clear Pricing Before Work Starts
Clear call-out, diagnostic investigation only when required, published service prices, and additional work agreed first.
Three simple charging concepts — travel, investigation and technical work — so you always know what a price covers before work begins.
How Pricing Works
Three charging concepts, never mixed
A call-out fee is travel only. A diagnostic fee is investigation only. A repair or service fee is technical work. They are separate and never implied to include each other.
All prices shown exclude VAT. VAT is added at the applicable rate.
You know the problem
If the reported problem maps to a defined service, diagnostic investigation is not automatically added.
You don't know the problem
Repair is separate and only proceeds after the next step and cost are explained.
You need more help
Additional unrelated problems or work outside the booked scope are charged separately and explained before continuing.
Home & Personal IT Pricing
Published prices for home and personal IT
Published “From” prices cover the standard scope described for that service. If substantially more work, additional devices, specialist recovery, replacement parts or work outside that scope is required, the additional cost is explained before continuing.
Local Call-Out — Cancelada
Includes
Not included
ImportantCall-out = travel, not a repair fee. Once the local journey or visit has actually been made, the €20 call-out remains chargeable even if technical work cannot proceed.
Diagnostic Investigation
Includes
Not included
Additional work€15 + VAT per additional 15 minutes. Additional diagnostic time is explained and authorised before continuing.
Standard Computer Repair
Includes
Not included
Additional workA booked service covers the reported problem only. Additional work outside this scope — €15 + VAT per 15 minutes — is explained and agreed before continuing.
Malware Removal
Includes
Not included
Additional workRemoval is carried out where technically possible.
New Computer Setup
Includes
Not included
Additional workSetup covers the new computer, not unrelated devices.
Computer Upgrade Installation
Includes
Not included
Labour + partsLabour and hardware are separate. The component cost is additional.
Data Transfer
Includes
Not included
Additional workPrice may vary with data volume, devices, storage condition and complexity. Specialist recovery is quoted separately.
Backup Setup
Includes
Not included
Additional workSpecialist data recovery is quoted after the situation is understood.
Remote Support
Remote IT Support
Remote IT Support
Includes
Not included
Additional work€12.50 + VAT per additional 15 minutes. Additional remote time is explained before continuing. No call-out fee.
Suitable for
Software problems, Windows configuration, email, browser problems, general configuration and suitable troubleshooting.
Remote support is not appropriate where physical hardware access is required. Not every issue can be solved remotely — the likely approach is explained first.
Real-World Pricing Examples
How prices combine in practice
Known problem
Based on a standard Windows/software problem that fits the published repair service.
Unknown problem
Repair is separate and only proceeds after the next step and cost are explained.
Another problem during the visit
Additional work is agreed before continuing.
Business IT Support
Professional pricing, separate from household support
Business IT Support
Includes
Not included
Additional workOn-site business visits within Cancelada: the €20 + VAT local call-out is charged separately. Outside Cancelada: travel is confirmed before booking. Business support is priced separately from household support.
Deliberately separate
Business IT pricing is its own rate, not an extension of consumer support. It reflects the professional context of business systems and the minimum attendance times.
Digital & Technical Projects
Business Digital Solutions
Business Digital Solutions
Relevant scope
Additional workScope, deliverables and commercial terms are agreed before project work begins. Work outside the agreed scope is quoted separately.
How project pricing works
Requirements and scope are agreed, deliverables are defined, and the project price or milestones are agreed before work begins.
No project minimums are invented — the price reflects the actual scope.
No Surprise Charges
Nothing additional is done without your agreement
If the scope or price changes, you are told before additional paid work begins.
Parts & hardware
Separate from labour unless explicitly stated.
Software & licences
Third-party costs are separate.
Additional problems
A booked service covers the reported problem.
Extra technical time
Explained before paid additional time continues.
Travel outside Cancelada
Confirmed before booking.
Cancelada / Travel Policy
Local call-out and travel
Cancelada
€20 + VAT local call-out. This covers travel within Cancelada and arrival at your home or business for the booked service.
Outside Cancelada
Travel charge confirmed before booking. No kilometre rates are quoted in advance — the cost is agreed once the location and service are known.
Areas CoveredFAQ
Pricing questions, answered
No. The €20 + VAT local call-out covers travel within Cancelada and arrival at your home or business only. It is not a repair fee — any diagnosis or technical work is separate.
Diagnostic investigation is €25 + VAT for up to 30 minutes. It covers the checks needed to identify the likely cause and explain the findings. Any repair is separate and only proceeds after the next step and cost are explained.
Published “From” prices cover the standard scope described for that service. If substantially more work, additional devices, specialist recovery, replacement parts or work outside that scope is required, the additional cost is explained before continuing.
A booked service covers the reported problem only. Additional unrelated problems or extra technical time are charged separately — €15 + VAT per additional 15 minutes — and the cost is explained and agreed before continuing.
No. Parts, hardware, software licences and third-party services are separate from labour unless explicitly stated. All displayed prices exclude VAT; VAT is added at the applicable rate.
Yes. Remote IT support is €29 + VAT for the first 30 minutes, then €12.50 + VAT per additional 15 minutes. There is no call-out fee for remote support.
Business IT support is €65 + VAT per hour (remote minimum 30 minutes, on-site minimum 1 hour, local call-out charged separately for on-site visits). Digital and technical projects are project-based: scope, deliverables and price are agreed before work begins.
Not Sure Which Price Applies?
Tell me what you need help with
Describe the problem or project. I can confirm the appropriate service and pricing before work begins.
Tell me what you need
Describe the problem or project so I can confirm the right service and price.